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A new member of the Service Team for North America at the HANNING & KAHL L.P.
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The Gripmaster® sanding system ensures more safety on the rails.

News from our Rolling Stock Division

In the past 18 months, we, our staff, our sub-suppliers and our customers have been on an extraordinary journey; a journey which has been dominated by uncertainty and adaptation. By Eelco Hoedemaker

Looking back: together we are strong 

The Covid-19 pandemic and the war in Ukraine turned our world upside down and posed unprecedented challenges. In some cases, ports and customer production plants were temporarily closed, supply chains were disrupted, some electronic components were even discontinued with very little notice …and all that at a time of strong sales growth. Particularly when Corona struck and since the introduction of the new SAP system, it has been difficult to build up a stable flow of information and to update our customers in our normal and comprehensive manner. By Eelco Hoedemaker.

A backlog accumulated over these years. Together with the production division we put together several packages of measures to clear the backlog. Trends in sale figures indicate that we are on the right path, and most of the major challenges will be mastered by the end of this year.
 
Looking ahead: going from strength to strength 

The measures adopted have equipped us well for projects in the years to come. A significant increase in fieldwork has been recorded in the Service Division since the end of the pandemic. We are delighted to be able to visit our customers again and carry out training workshops and commissioning as required. Our service team has been enlarged and the backlog of repair orders has been cleared. 

We are also expanding our service network in different countries in order to be able to support customers with our expertise on site faster and more flexibly. To bring us closer to our customers, we are training new service technicians in Oerlinghausen to be able to apply all their skills and experience on your premises.

We also have some product developments to report: we are currently preparing the next large series delivery of our new Gripmaster® sanding system. The sanding system is being manufactured separately from the other components in order not to impact deliveries of braking systems. As soon as the delivery has been successfully completed and we have the first feedback, we will update you in the tram.news.